L 2 & 3 support Engineer I IT consultancy I 30K HKDApply now!
a0w9L000000FqsWQAS 562 Hong Kong
DescriptionAs a Senior Engineer, you will be responsible to provide 2nd and 3rd level support to users in a friendly and helpful manner. Furthermore, you will keep the IT manager and helpdesk aware of the status of current and outstanding tasks, escalating when tasks take longer than expected. You will promptly update job status in ticketing and activity tracking systems. Next to that, you will perform upgrade / maintenance / support jobs during non-office hours. Also, it is your job to conduct daily morning checks on meeting room facilities. Subsequently, you will be in charge of handling equipment deliveries and rack mount IT equipment occasionally. Additionally, you will also perform other ad-hoc duties as assigned.
- A fixed contract
- An attractive salary package ca. 30K HKD
- Medical plan
- 14 days annual leave
- Bachelor's degree in IT, or related
- Min 3 years' experience in a technology support role
- Trade floor or financial IT service experience is a plus
- Proficient in Cantonese, Mandarin and English
Company profileYou will be joining a company, specialized in Information Technology Services. They have a family-oriented company and put their employees first. Next to that, every employee has the opportunity to grow and further develop his skills in the company.